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Netflix Listens

Jul 1st, 2008 by mark

Recently it was reported that Netflix was eliminating the profile feature on their web site.  Profiles allow you to create sub-queues of movies for family members or others in your household, which are independent from the account holder’s queue.  You could create a one-movie at a time, G-rated profile for a child, for example.

The public reason given for eliminating the profile feature was to simplify the web site.  In the days that followed the announcement, it seems the Netflix heard from many of its uses, and moreover, they listened to what those users were saying.

On the Netflix blog today, there is a new posting, Profile features NOT going away.  That’s good business.

Tags: customer service, netflix, process

Posted in life

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  • Welcome!

    Mark H. Nichols is a software architect, martial artist, nerd, and all around good guy. He works at Kansas State University in Manhattan Kansas, and lives with his wife, two cats, a pair of 7-foot Kawai concert grand pianos, a violoncello, nearly a dozen computers, and a 2010 Honda Insight EX. You can read more about Mark, and this site, or explore the archives.
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